ARH Statement Regarding System-wide Computer-related Issues

8/29/2016

Appalachian Regional Healthcare Vice President of Medical Affairs Maria Braman, MD released the following update in regards to the computer-related issues being experienced across the system:

“Appalachian Regional Healthcare (ARH) regrets any inconvenience caused to our patients and staff by the issues we have experienced since Saturday morning as the result of a computer virus.

We appreciate the patience our patients, staff, and physicians have shown during this time.

We applaud our staff’s commitment to making each ARH patient their number one priority, now and always. We can assure all ARH patients and our communities that all of our facilities and services remain open as normal, including our Emergency Departments, and patients will continue to receive care in a safe and secure environment. 

ARH is closely monitoring patient care processes during this time to determine when areas might require extra staff and resources to make the patient care process as smooth as possible. When visiting our facilities all patient-care, registration, medication, imaging, and laboratory services are being handled manually, which could result in the process taking slightly longer than when relying on computers for such processes. To help expedite this process, ARH asks that any patient bring prescribed medications and any medical history information with them when visiting physician practices or the emergency department.

Keeping the best interest of our patients in mind, ARH continues to regularly assess any critical patients to determine if their condition warrants them being transferred to another medical facility for care.

ARH continues to work closely with authorities who are investigating the matter on our behalf as we diligently work to determine any affected systems and fully restore all electronic communications and access to web-based services."




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