McDowell ARH Earns ARH Excellence Matters Award for service excellence


McDowell ARH Hospital is committed to providing patients the best possible experience and that commitment has paid off with McDowell ARH being named the first ARH hospital to achieve the ARH Excellence Matters Award for service excellence.

ARH regularly collects data on Quality and Service Excellence on key measures for which external agencies hold hospitals accountable as well as measures that show how ARH hospitals throughout Kentucky and West Virginia are performing in key components of quality and service excellence.

To be recognized with the ARH Excellence Matters award, an ARH hospital must achieve set rankings in all measured areas for three consecutive quarters in service excellence.

“It has taken years of teamwork and dedication by everyone at McDowell ARH to achieve the ARH Excellence Matters Award,” said ARH President and CEO Joe Grossman. “This recognition highlights not only the commitment that our employees have in providing the community quality healthcare services, but also their ability to go above and beyond in providing these services with a unique level of personal attention, care and compassion that patients need and appreciate.”

The “Excellence Matters” Reward and Recognition Program is designed to recognize the tremendous efforts of ARH employees, physicians and volunteers for their dedication of teamwork and compassion across the ARH system. The program provides facility recognition for putting into action outstanding customer service and achieving the highest percentile ranking in vital areas such as:

•Communications with nurses
• Responsiveness of hospital staff
• Communications with doctors
•Cleanliness of hospital environment
•Quietness of hospital environment
•Pain management
•Communication about medicines
•Discharge information
•Overall rating of the hospital

McDowell ARH Hospital is a critical access hospital located in McDowell, Ky, and is a member of the Appalachian Regional Healthcare (ARH) system, a not-for-profit health system operating 10 hospitals, multi-specialty physician practices, home health agencies, home medical equipment stores and retail pharmacies in Kentucky and West Virginia. ARH employs nearly 5,000 people with an annual payroll and benefits of $297 million generated into our local economies. ARH also has a network of more than 600 active and courtesy medical staff members. ARH is the largest provider of care and single largest employer in southeastern Kentucky and the third largest private employer in southern West Virginia, and is consistently recognized for its medical excellence.

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