Summers County ARH Presented National Patient Satisfaction Award

7/13/2011


Bob Ogden of HealthStream Research, second from left, met with members of the medical staff at Summers County ARH Wednesday.
Summers County ARH might be a small critical access hospital, but when it comes to excellence, the facility has drawn some big time national attention.

Bob Ogden of HealthStream Research traveled to Summers County today to present the hospital with two HealthStream Excellence through Insight awards for Overall Physician Satisfaction in the Small Hospital category as well as Most Improved Overall Inpatient Satisfaction.

The awards recognize hospitals that excel in their ability to gain insight into their patients, employees, physicians and community through research and to use that information to build excellence within their organization.

“It is such an honor for our physicians and all of our ARH team members to receive not just one, but two, prestigious, national awards,” says Wes Dangerfield, Summers County ARH CEO. “What makes these awards so special is that they are determined by input from those that matter most, the people of the communities we serve.”

Summers County ARH Hospital is a member of the Appalachian Regional Healthcare (ARH) system. ARH is a not-for-profit health system serving 350,000 residents across Eastern Kentucky and Southern West Virginia. Operating nine hospitals, multi-specialty physician practices, home health agencies, HomeCare Stores and retail pharmacies, ARH is the largest provider of care and single largest employer in southeastern Kentucky and the third largest private employer in southern West Virginia.

The ARH system employs more than 4,700 employees and has a network of more than 600 active and courtesy medical staff members representing various specialties. Firmly committed to its mission of improving the health and promoting the well-being of all people in Eastern Kentucky and Southern West Virginia, in the past 12 months alone, ARH provided more than $120 million in uncompensated care for the uninsured and underinsured.

Consistently recognized for its medical excellence, the ARH system was one of two Kentucky health systems to be named earlier this year to the 2011 SDI IHN 100 listing of the most highly integrated healthcare networks in the nation, and was selected as the 2010 Outstanding Rural Health Organization in the nation by the National Rural Health Association (NRHA).


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