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Attention All ARH Employees

Posted 9-15-2016 @ 4:30 PM

Operations Returning to Normal at ARH Facilities as Computer Systems Go Back Online

Operations are returning to normal this week at Appalachian Regional Healthcare (ARH) facilities in Kentucky and West Virginia as computerized clinical and electronic communication systems are being brought back online following a cyberattack on the health system's network late last month.

"Our ARH Information Technology team has spent the past few weeks strategically working through these issues to restore our computer network. We owe it to those we serve to be very thorough in this process, and are taking the time needed to check all computers and be sure all of our systems are safe and functioning properly prior to bringing them back online,” said Maria Braman, MD, ARH Vice President for Medical Affairs. “We appreciate the patience that has been shown by our patients and our staff as our IT team is safely bringing our system back online with tighter security measures in place.”

At this time, all ARH hospitals, home health, retail pharmacies and various clinics are back online.

Dr. Braman said quick response from the ARH IT team resulted in computers being locked down to minimize the spread of the virus throughout ARH’s multi-hospital system. At this time, ARH presently has no reason to believe that the protected health information or any financial information of its patients or employees has been accessed. The cyberattack on the ARH system remains under investigation by federal authorities. ARH is working closely with authorities in that process and has been asked not to discuss specifics surrounding the cyberattack.

“This downtime might have caused us some inconvenience for a few weeks, but it has also further proven the level of care all the hospitals in the ARH system can truly provide,” Dr. Braman said. “The team at ARH is firmly committed to our communities and can rise above any circumstance to put the care of our patients first.”

With computer systems restored at Beckley ARH Hospital since early this week, Beckley ARH Hospital Psychiatrist Ahmed D. Faheem, MD, said despite the challenges the Beckley ARH faced during the downtime, its patients and community continued to show the hospital support.

“BARH is a survivor and has existed here for 60 years through thick and thin,” Dr. Faheem said. “It is a community hospital that has always had great support from the people we serve, and we are confident the community will continue to rally around us and we will move forward together.”


Posted 9-8-2016 @ 11:30 AM


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Posted 9/6/2016

The ARH Information Technology Department continues to make significant progress to get our network back up and running. The matter remains under investigation,so we do not have further details to release, but we feel confident about our system being back up to 100 percent very soon.


Posted 8-30-2016 @ 12:37 PM

The following is an update on the cyberattack involving the computers of Appalachian Regional Healthcare (ARH) on Saturday.

“ARH continues to work with authorities and computer experts to address the problems and restore our systems to operational capacity as quickly as possible.

In the meantime, ARH would like to emphasize that we presently have no reason to believe that the protected health information or any financial information of our patients or employees has been accessed. Please be assured that ARH will investigate this fully, and will take prompt action to notify and protect patients and employees if it appears that their private information has been accessed.


Posted 8-29-2016

ARH’s hospitals and other locations of care across eastern Kentucky and southern West Virginia remain open, and our staff is working hard to continue to provide the same level of quality healthcare to our patients while we recover from this cyberattack. We appreciate the extra efforts of our outstanding workforce, and the patience of the people we serve, as we work through the inconvenience of having computer systems out of service.”

As all of you know, ARH is experiencing system wide computer issues. All hospitals in KY and WV are operating under their emergency operations plan. The computer issues are now being investigated by the proper governmental authorities. We would like all employees to know that payroll will be distributed on the normal schedule date, Friday 9/2. We do not anticipate any complications with payroll distribution. We will share more information as we can.



ARH CARES STANDARDS

Team members continuously strive for excellence by meeting and exceeding the ARH CARES Standards.

Communication
Team member effectively and appropriately communicates with patients, team and other customers.

Attentive
Team member exhibits attention to the needs of patients, team members and other customers.

Respectful
Team member demonstrates courtesy and respect to patients, team members and other customers.

Environment
Team member attends to personal appearance, facilities and equipment to make patients and other customers feel comfortable, safe and secure.

Special
Team member makes each patient, team and other customers feel special.

Do you have a co-worker who demonstrates the qualities listed in the ARH CARES Standards?  You now have the opportunity to show your appreciation by nominating an ARH team member for the ARH Awards and Recognition program that rewards employees for their commitment to demonstrating the ARH CARES Standards in our facilities each day. Pick up a nomination form from your local Human Resources department or fill a form online.

All active ARH employees, volunteers, chaplains, LAC and physicians (ARH & ARH affiliated) are eligible.