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Jessica Montgomery Helton

Jessica Montgomery Helton, APRN

Video Visits Available
Accepting New Patients

Languages

  • English

Gender

Female

Expertise

Education

Lincoln Memorial University

Medical Training, 2015

Insurance

Please contact the practice directly to confirm your health plan is accepted. The list below represents a combined list of insurance companies that may be accepted at your ARH location. Regional variations exist.
Search plans
  • Aetna
  • Anthem Blue Cross Blue Shield
  • CareSource Marketplace
  • Corvel
  • Humana
  • Humana Military
  • Medicaid
  • Medicare
  • Multiplan/PHCS
  • Passport/Molina
  • PEIA/UMR
  • Railroad Medicare
  • Sentara Healthcare (Optima Health)
  • The Health Plan
  • UMWA
  • UniCare
  • United Healthcare
  • Virginia Premier
  • Wellcare
  • Zelis (Stratose)

Reviews

4.9 of 5 stars

156 Ratings, 34 Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Did this provider explain things in a way that was easy to understand?
Average provider Did this provider explain things in a way that was easy to understand? rating 4.9 out of 5 stars
Did this provider listen carefully to you?
Average provider Did this provider listen carefully to you? rating 4.9 out of 5 stars
Did this provider show respect for what you had to say?
Average provider Did this provider show respect for what you had to say? rating 4.9 out of 5 stars
Did this provider spend enough time with you?
Average provider Did this provider spend enough time with you? rating 4.9 out of 5 stars
How likely would you be to recommend this provider to your family and friends?
Average provider How likely would you be to recommend this provider to your family and friends? rating 4.9 out of 5 stars
Search reviews
    5 out of 5 stars
    Reviewed on 10/13/2022

    Adequate follow up care. Example: I have been taking Repatha injections twice monthly for 6 months for elevated cholesterol. There was no discussion about rechecking my levels during the initial visit. So I took the initiative and sent a request for follow up bloodwork through the ARH app. My request WAS responded to very quickly with the order submitted but I feel like I should have been given a date to return to recheck my levels. Thankfully, my cholesterol was back in the normal range.

    5 out of 5 stars
    Reviewed on 10/5/2022

    Jessica always appears to be truly concerned with my health.

    5 out of 5 stars
    Reviewed on 10/3/2022

    She is very helpful.

    5 out of 5 stars
    Reviewed on 10/3/2022

    I can`t think of anything I would change.

    5 out of 5 stars
    Reviewed on 10/3/2022

    Jessica Helton was the best provider I've ever been to. No improvement needed.

    5 out of 5 stars
    Reviewed on 9/28/2022

    The front desk receptionist should take care of pts in front of them first instead of answering calls!

    5 out of 5 stars
    Reviewed on 9/11/2022

    Jessica Helton is a great provider and really cares about her patients.

    5 out of 5 stars
    Reviewed on 7/26/2022

    I cannot think of anything. Jessica Helton is the absolute best. She goes above and beyond to help my mother.

    5 out of 5 stars
    Reviewed on 7/18/2022

    Wait time .

    5 out of 5 stars
    Reviewed on 7/13/2022

    Jessica is terrific.

    1 out of 5 stars
    Reviewed on 7/5/2022

    Yes, I called back after my test results and was told the doctor would call me back and she never did.

    5 out of 5 stars
    Reviewed on 6/8/2022

    Everything was great

    5 out of 5 stars
    Reviewed on 5/19/2022

    Nothing shes a great doctor

    5 out of 5 stars
    Reviewed on 5/1/2022

    I was very satisfied with Jessica Helton's care.

    5 out of 5 stars
    Reviewed on 5/1/2022

    I honestly cannot think of a single thing! Jessica Helton is top notch!

    5 out of 5 stars
    Reviewed on 4/18/2022

    Everything was excellent

    5 out of 5 stars
    Reviewed on 4/11/2022

    Shorter wait time.

    5 out of 5 stars
    Reviewed on 4/11/2022

    It was all good

    5 out of 5 stars
    Reviewed on 3/15/2022

    Nothing everything was very good

    5 out of 5 stars
    Reviewed on 3/1/2022

    Shorten lobby wait time. My appointment was 9:45. I arrived and checked in at 9:20. I wasn't called back until nearly 11:00. Once the check in process started, everything proceeded rather quickly and I was finished by 11:30. But I feel the lobby wait time was too much. A 9:45 appointment time should have a check in of no later than 10:15.

    5 out of 5 stars
    Reviewed on 2/28/2022

    Get rid of the masks.

    5 out of 5 stars
    Reviewed on 2/9/2022

    the receptionist do not answer phones in a timely manner

    5 out of 5 stars
    Reviewed on 1/20/2022

    Nothing, Mrs. Helton is amazing!

    5 out of 5 stars
    Reviewed on 1/19/2022

    Yes, I love Jessica, but her workers messed up on my prescriptions. Ain't called me back with my appointments that they had scheduled. Her staff just don't do what they're supposed to. Thank you.

    5 out of 5 stars
    Reviewed on 1/18/2022

    Nothing at this time but she's a great Dr.

    5 out of 5 stars
    Reviewed on 1/12/2022

    Yes, it would be helpful to have more people upfront, checking people in and answering the phones, as well, as more than one fax to submit information to for all of the providers that are there.

    5 out of 5 stars
    Reviewed on 1/12/2022

    I can not think of anything. All staff were professional and responsive.

    5 out of 5 stars
    Reviewed on 1/9/2022

    When making appointments one of the people answering the phones and making appointments has been rude more than one time.

    5 out of 5 stars
    Reviewed on 12/28/2021

    Not have to wait so long to see the nurse practitioner.

    5 out of 5 stars
    Reviewed on 12/28/2021

    They are so nice to me 'cause they take good care of me, and I don't have no problems at all with them or anything. They're real good to me at the doctor's office and everything. So I enjoy everyone out there and people give me hugs and stuff that knows me and everything. Thank you.

    5 out of 5 stars
    Reviewed on 12/27/2021

    Everything and everyone treated me nice. I just had to wait a few minutes before someone could check me in. They were busy on the phone so they really couldn't do any better!

    5 out of 5 stars
    Reviewed on 12/22/2021

    The outside of the Barbourville Clinic is dirty. The windows and doors look like they haven't been cleaned in months.

    5 out of 5 stars
    Reviewed on 12/19/2021

    Waiting time.

    5 out of 5 stars
    Reviewed on 12/19/2021

    Nothing! It was excellent care!