Annual ARH CARES Award Winners Honored


Appalachian Regional Healthcare honored employees from across its Kentucky and West Virginia system Feb. 9 in Lexington.

Employee representatives from each ARH community who had been named as their respective hospital’s Annual CARES Winner were recognized during the system’s Board of Trustees meeting.

To be named a CARES Award recipient, the honorees were nominated by their peers or patients in appreciation for their dedication and commitment to exceeding the ARH CARES Standards (Communication, Attentive, Respectful, Environment and Special) in their local community.

Each community has a monthly or quarterly winner. The honorees were not only chosen as the monthly or quarterly winner, but were selected by that community’s CARES committee as the person most deserving of the honor of Annual CARES Awards Winner.

“These employees have been recognized as going above and beyond to care for our patients, the communities we serve and their co-workers,” ARH President and CEO Jerry W. Haynes said. “We are very proud of each of our CARES winners and sincerely appreciate their dedication to a health system that means so much to our communities.”

Those honored as the 2011 Annual ARH CARES Winner, include:
Beckley ARH Hospital’s winner is Elonda “Lucy” Henson, a Financial Counselor in the hospital Business Office. Lucy has been employed at Beckley ARH for the past 16 years and interacts daily with patients. She was noted as always being kind and compassionate when assisting them with financial arrangements for their healthcare services received at the hospital.

Harlan ARH Hospital winner is Janice Halcomb, an admissions clerk at the hospital. Janice has worked at Harlan ARH for the past 36 years. Janice exhibits excellence in performing her switchboard/ admissions duties. She greets and identifies herself to each caller. Her tone and technique allow every caller to visualize she is answering their call with a smile.

Hazard ARH Regional Medical Center’s winner is Tony Reynolds, who is an oncology nurse at the ARH Cancer Center in Hazard and has spent the majority of his 20-year career working with cancer patients.

Hazard System Center’s winner is Heather Pigman, who is the Assistant Director of Credentialing at the Hazard System Center. Heather has been with ARH for the past six years and is very committed to ARH and to the welfare of ARH’s patients as evidenced by how meticulous she is with reviewing the credentials of each provider.

Lexington System Center’s winner is Amanda Fryman, who is Grants Administrator for the ARH system. Amanda has been employed at the Lexington System Center for the past 12 years and makes sure no stone goes unturned when it comes to finding available grant funds from local, regional, state, and national agencies and foundations.

McDowell ARH Hospital’s winner is Cindy Crase, who has worked as a social worker at the hospital for the past two years and is responsible for the Social Services Department, providing support, resources and referrals to patients and their families.

Middlesboro ARH Hospital’s winner is Richard Smith, who is Materials Manager/ Housekeeping Supervisor, and has worked at the hospital for more than 38 years. Richard’s accomplishments go far beyond those of his day-to-day job-related duties as he is the driving force behind the development of “Charlsie’s Angels” and the hospital’s pink breast cancer survivor Bible giveaway.

Morgan County ARH Hospital’s winner is Christina Johnson, a nurse with the Morgan County Home Health Agency, who often goes above and beyond for her patients. Chris recently had a patient whose husband was killed in a car accident during the Christmas Season, leaving the mother with nine minor children. To ensure the family had a Merry Christmas, Chris championed a gift donation and volunteered her off time to shop for and wrap many of the presents herself.

Summers County ARH Hospital’s winner is Valerie Harrah, a cook in the Hospital’s Dietary Department for more than 14 years. Her supervisor praises her for always being willing to help others, even if it means stopping what she is doing and then going back to finish her own work.

Whitesburg ARH Hospital’s winner is Teresa Hogg, who has worked at Whitesburg ARH for the past five years as an LPN in the Whitesburg Physician Office Building. One quote submitted about Teresa was, “Teresa is the perfect example of the type of employee that shows each patient the courtesy and respect that they deserve. I have seen her exhibit kindness, caring and compassion on a daily basis. She promotes teamwork and professionalism while having the ability to put patients at a level of comfort that is conducive to excellence in care.”

Williamson ARH Hospital’s winner is Nancy Jane Varney, who has worked in the Williamson ARH radiology department for the past 27 years. Nancy Jane also has the unique distinction of being born at the original Miners Memorial Hospital, which is now called Williamson ARH Hospital.

About Appalachian Regional Healthcare (ARH)
Appalachian Regional Healthcare is a not-for-profit health system serving 350,000 residents across Eastern Kentucky and Southern West Virginia. Operating 10 hospitals, multi-specialty physician practices, home health agencies, HomeCare Stores and retail pharmacies, ARH is the largest provider of care and single largest employer in southeastern Kentucky and the third largest private employer in southern West Virginia.

The ARH system employs nearly 5,000 people and has a network of more than 600 active and courtesy medical staff members representing various specialties. Firmly committed to its mission of improving the health and promoting the well-being of all people in Eastern Kentucky and Southern West Virginia, in the past 12 months alone, ARH provided nearly $133 million in uncompensated care for the uninsured and underinsured.

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