Middlesboro ARH Hospital

Patient & Visitor Information

VISITING HOURS:
Sunday - Saturday
9:00 a.m. - 9:00 p.m.

WAITING ROOM:
Waiting Rooms are located at various points throughout the hospital including the main lobby, Emergency Room, Outpatient Surgery, ICU, Laboratory, Radiology, Rehab Services, and the Obstetrics unit.

CHAPEL:
The chapel is located adjacent to the ICU, and is open daily from 6:00 a.m. - 6:00 p.m.

CAFETERIA:
The hospital provides a cafeteria for the convenience of visitors as well as hospital staff. It is located in the basement, adjacent to the elevators.
Breakfast ...8:00 a.m. - 9:30 a.m.
Lunch .......11:00 a.m. - 1:00 p.m.

VENDING & NEWSPAPERS:

Vending machines are located in the hospital basement adjacent to the cafeteria, and outside the Professional Office Building. Newspaper stands are located near the vending area outside the Professional Office Building.

GIFT SHOP:
The gift shop is located in the main lobby of the hospital and is usually open Monday - Friday 10:00 a.m. - 6:00 p.m and Saturday and Sunday 1:00 p.m. - 3:00 p.m. The gift shop telephone number is 242-1478.

PHARMACY
For Pharmacy locations and business hours near you, please click here.

HOMECARE STORE
For HomeCare Store locations and business hours near you, please click here.

HOME HEALTH AGENCY
For Home Agency locations and business hours near you, please click here.

BUSINESS OFFICE:
If you have any questions concerning your insurance while in the hospital, call the Business Office at extension 1423.

If you are uninsured or have an outstanding balance and need to discuss payment arrangements, please call the Collections Department at extension 1439 while in the hospital or (606) 242-1439 after you are discharged. We will be glad to work with you to determine a suitable payment schedule.

We know how confusing it can be to understand the various forms sent by your insurance companies and your other healthcare payors. If you would like assistance completing these forms, simply call us at (606) 242-1423, and we will be glad to help you through this process.

FINANCIAL ASSISTANCE:
To assist uninsured patients in applying for programs and financial resources, a Financial Counselor is available in the hospital main lobby Monday - Friday, 8:00am to 4:30pm. This representative can also be reached via telephone at 606-242-1295.

CASHIER:
Payments for services rendered at the hospital may be made at the receptionist booth located in the Admissions area of the main lobby. Payments may also be made at any of the Admissions booths throughout the hospital.

STORAGE OF VALUABLES:
If you have valuables that need to be secured, the hospital will make arrangements for your valuables to be safely stored during your stay. If you need this service, please inform the admitting clerk or your nurse.

SECURITY
A security guard is on duty from 4:00 p.m. until 8:00 a.m. To maintain security in the facility, the guard monitors all areas of the hospital. You may reach a security guard by dialing “0” for the hospital operator or by asking any hospital employee to page the security officer.