Middlesboro ARH receives six awards at HealthCare Service Excellence conference


At the 19th annual HealthCare Service Excellence conference held recently in Florida, Middlesboro ARH Hospital and members of its staff received six awards of excellence in improving the patient experience.

The 2018 Summit Awards were presented by Custom Learning Systems, which is recognized as a leading expert in helping healthcare organizations transform their service delivery (www.customlearning.com). The HealthCare Service Excellence Conference is dedicated to delivering evidence based solutions to help hospitals and other healthcare facilities improve the overall patient experience.

The Summit Award is the highest award of excellence presented at the HealthCare Service Excellence Conference. It is awarded to innovative and progressive individuals, teams and healthcare facilities who have made outstanding progress towards improving the patient experience and staff engagement. Individuals, teams or organizations must be nominated to be eligible for a Summit Award.

In 2018, the Summit Awards committee received over 233 nominations from 23 different healthcare organizations spanning 11 states. Fifty-five of the nominations were chosen as Pinnacle Achievers (the best of the best), and 15 of those 55 were presented the Summit Award. Middlesboro ARH Hospital received four Pinnacle Awards and two Summit Awards.

2018 Pinnacle Award recipients includes Dr. Mohamed Shanshal, Customer Focused Physician/Provider; Rae Hensley, Super Coach; Pamela Greene, Program Director; Middlesboro ARH Hospital, Hospital Provider of Choice

2018 Summit Award recipients include Pamela Greene, Program Director; and Middlesboro ARH Hospital, Hospital Provider of Choice.

“We are thrilled to receive these six prestigious awards from Custom Learning Systems,” said Michael Slusher, Community CEO at Middlesboro ARH Hospital. “Our hospital staff has been recognized as going the extra mile to provide an exceptional patient experience. It is our goal to continue to provide the best possible experience for all our patients.”

Photo Cutline 1: Pam Greene, ARH retiree (center), received the 2018 Program Director Summit Award from Pat Goodberry, chief operating officer at Custom Learning Systems (left) and Brian Lee, certified speaking professional at Custom Learning Systems.

Photo Cutline 2: Middlesboro ARH Hospital received the 2018 Hospital Provider of Choice Summit Award from Custom Learning Systems. Pictured from left to right: Custom Learning Systems Chief Operating Officer Pat Goodberry; ARH staff—Pam Greene, Rae Hensley, Michelle Blakemore and Dr. Mohamed Shanshal; and Custom Learning Systems Certified Speaking Professional Brian Lee.

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