b'BOARD BOOKA Message from the President and CEO The past year and a half brought significant changes to ARH, reminding us why we are committed to our core mission of improving the health and promoting the well-being of all people in Central Appalachia. The dedicated, passionate people of ARH stepped up to serve our communities in uncertain times, going above and beyond to ensure our communities remained safe and healthy. The response to the COVID-19 pandemic required us to quickly adjust to new clinical guidance and communicate clearly across the organization. I am so proud of the character and resilience showed by our team and am excited by what that means for the future of ARH. We launched our strategic planning process in January 2020 using a collaborative, system-based approach. Navigating the COVID-19 pandemic reinforced the importance of this approach and leveraging our scale and geographic reach to care for our communities. As our planning resumed in early 2021, we remained true to our intention of collaborating across the system to develop our way forward. We engaged more than 45 members of leadership and received direct input from more than 2,500 employees in every location, role, and level of the organization. This strategic plan outlines a new vision that displays our teams pride, ownership, and enthusiasm for ARH and the communities we serve. We also recast the values we hold dear as core elements of our strategy that will guide our actions and behaviors. Our strategic goals are bold but achievable given the dedication and service of our people. There is a lot of pride in ARH and optimism for the future. Together with our people, we will serve the health and medical needs of Appalachia while advancing the communities we call home.Thank you for your service and commitment to the mission of ARH. Hollie Harris Phillips President & Chief Executive Officer Appalachian Regional Healthcare, Inc. 2'