Jessica Montgomery Helton, APRN

Adequate follow up care. Example: I have been taking Repatha injections twice monthly for 6 months for elevated cholesterol. There was no discussion about rechecking my levels during the initial visit. So I took the initiative and sent a request for follow up bloodwork through the ARH app. My request WAS responded to very quickly with the order submitted but I feel like I should have been given a date to return to recheck my levels. Thankfully, my cholesterol was back in the normal range.

Jessica always appears to be truly concerned with my health.

She is very helpful.

I can`t think of anything I would change.

Jessica Helton was the best provider I've ever been to. No improvement needed.

The front desk receptionist should take care of pts in front of them first instead of answering calls!

Jessica Helton is a great provider and really cares about her patients.

I cannot think of anything. Jessica Helton is the absolute best. She goes above and beyond to help my mother.

Wait time .

Jessica is terrific.

Yes, I called back after my test results and was told the doctor would call me back and she never did.

Everything was great

Nothing shes a great doctor

I was very satisfied with Jessica Helton's care.

I honestly cannot think of a single thing! Jessica Helton is top notch!

Everything was excellent

Shorter wait time.

It was all good

Nothing everything was very good

Shorten lobby wait time. My appointment was 9:45. I arrived and checked in at 9:20. I wasn't called back until nearly 11:00. Once the check in process started, everything proceeded rather quickly and I was finished by 11:30. But I feel the lobby wait time was too much. A 9:45 appointment time should have a check in of no later than 10:15.

Get rid of the masks.

the receptionist do not answer phones in a timely manner

Nothing, Mrs. Helton is amazing!

Yes, I love Jessica, but her workers messed up on my prescriptions. Ain't called me back with my appointments that they had scheduled. Her staff just don't do what they're supposed to. Thank you.

Nothing at this time but she's a great Dr.

Yes, it would be helpful to have more people upfront, checking people in and answering the phones, as well, as more than one fax to submit information to for all of the providers that are there.

I can not think of anything. All staff were professional and responsive.

When making appointments one of the people answering the phones and making appointments has been rude more than one time.

Not have to wait so long to see the nurse practitioner.

They are so nice to me 'cause they take good care of me, and I don't have no problems at all with them or anything. They're real good to me at the doctor's office and everything. So I enjoy everyone out there and people give me hugs and stuff that knows me and everything. Thank you.

Everything and everyone treated me nice. I just had to wait a few minutes before someone could check me in. They were busy on the phone so they really couldn't do any better!

The outside of the Barbourville Clinic is dirty. The windows and doors look like they haven't been cleaned in months.

Waiting time.

Nothing! It was excellent care!